osiedlo.app terms of service

Who runs the service

osiedlo.app is run by:

Binitive Karol Binkowski, jednoosobowa działalność gospodarcza (JDG), ul. Władysława Jagiełły 14 lok. 40, 32-020 Wieliczka, NIP 6832143687, kontakt: hello@osiedlo.app

What osiedlo.app is

osiedlo.app helps you choose a district and neighbourhood to rent or buy in. You talk about your needs with an assistant powered by artificial intelligence (AI), and at the end you get a report: an area ranking, micro-areas, warnings, and a viewing checklist.

The report is guidance to help you decide. It is not legal or financial advice, nor a guarantee about any apartment - the final decision is always yours, and it is worth checking everything in person.

Payment and invoices

You pay once, upfront. The price is shown in Polish złoty (zł) when you pick a package.

Payments and purchase documents are handled by Polar (Polar Software Inc.) acting as merchant of record. Polar settles VAT and issues the receipt or invoice. We never see your full card details.

When the service starts and your right of withdrawal

osiedlo.app is digital content that we make available immediately after payment. As a required step of checkout, you consent to us starting the service straight away, before the 14-day withdrawal period ends, and you acknowledge that once the service is fully performed you lose your right of withdrawal.

This follows art. 38 pkt 13 of the Polish Consumer Rights Act.

Refunds

If a fault on our side stops us from delivering your report - for example, our system cannot resume an interrupted interview - we refund the full amount automatically, with no request needed from you.

You have no statutory right to a refund for inactivity alone, nor because you were not happy with a report that was delivered. If you do not finish the interview, your access does not expire and you can come back to it whenever you like.

Separately, and of our own goodwill, we give you more than the law requires: if you receive the report but it does not help you, write to us - we’ll make it right, usually with a refund. This is our voluntary policy, not a statutory entitlement. It does not change the consent to start the service immediately or the loss of the right of withdrawal described above.

Complaints

Something did not work? Write to the contact address in the seller details above. We handle complaints within 14 days. For payment and invoice matters you can also contact Polar directly.

You also have access to out-of-court complaint procedures.

Changes and governing law

We may update these terms - the last-updated date is shown at the bottom of the page. The contract is governed by Polish law and the consumer-protection rules of the European Union.

How we handle your data is described in our Privacy policy.